Meeting the Modern Digital Demand: Leveraging Workforce Collaboration Tools to Understand and Serve Citizens

State and local governments increasingly need to connect with the public they serve, as well as one another. Read GBC's new issue brief to learn about the communication and collaboration tools agencies are adopting in order to meet the demands of the digital age.

Serving citizens -- particularly those who rely more heavily on government programs and services -- requires the coordination of information and services across multiple agencies. Unfortunately, the tools at the disposal of state and local government employees often does not mirror the cross-functional realities of their work. 

Download this GBC Issue Brief to learn more about:

  • Top challenges to effective collaboration
  • Best tools and practices for facilitating communication, coordination, and mobile and remote access to critical information
  • Steps agencies can take to reduce duplicative efforts and streamline business processes 
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