Too often, government IT projects run over budget, fall behind schedule, and fail to deliver the intended results. As pressure mounts to more quickly develop, deliver, and integrate technologies, what are federal agencies doing to ensure the successful implementation of mission-critical tools and systems?
While advantageous, tapping emerging technologies isn’t as simple as just turning them on and putting them to work. In order to harness these tools and their benefits effectively, state and local government transportation departments will first have to work through policy and system integration challenges that arise.
The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their intentions toward delivering experiences that stakeholders come to expect from the commercial sector. Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed six government customers from national, state, and local government with years of experience using Salesforce case management solutions.
The workforce is changing, and the gap between what you have and what you need is real. Lack of resources, staff and skills all make it tough to run your operations efficiently. This guide will help you meet these challenges head on and find a safety net with operations software. Download today for specific tips around technology for operational success in 2020 and beyond.
The federal government uses grants to invest approximately $700 billion each year in mission-critical needs for taxpayers. In this era of accountability, are agencies effectively maximizing the value from grants without increasing the complexity and cost of their administration?
Once a decade, the U.S. Government undertakes one of its greatest challenges. It involves the entire population, and chances are, you took part in it in 2010. We recently invited Stephen Buckner, Assistant Director for Communications at the U.S. Census Bureau, to speak at our Adobe Digital Government Symposium. He spoke about the new digitized 2020 Census, how they created their digital transformation roadmap, and the principles they’ve applied to make it easier for the public to respond.
AUDREY aims to use machine learning tools to improve situational awareness for first responders and supporting staff by tapping petabytes of data from multiple resources, and turning this data into actionable insights in real-time.
Applications live everywhere within government and education organizations—on-premises, in the cloud, or in some combination of these.
How can you successfully monitor all your applications for performance and optimization, no matter where they are?
For those citizens who are either receiving or who are in need of multiple services, the system can be daunting. From the citizen’s perspective, it’s all one government. Citizens shouldn’t have to know or care if services are provided by different departments or agencies. Regardless of the door they walk through or the website they initially visit, the citizen should be presented with a unified experience; an experience that connects them with the right service at the right time.
Citizens expect to receive government information and services with the same speed and efficiency across any media and channel, just like they do in their private lives. At the same time, government agencies want to deliver an exceptional customer experience by providing access to critical services 24/7/365, no matter the device or location. Learn how your agency can use Artificial Intelligence to digitally transform the citizen experience by providing exceptional customer service that exceeds expectations every time.
APTARE IT Analytics™ is the only extensible platform offering unified insights for multi-vendor backup, storage and virtual infrastructure in heterogeneous IT environments. It offers unmatched, comprehensive IT analytics, delivering actionable insights through a single-pane-of-glass across on-premises and hybrid and multi cloud environments.
New warships and the "distributed lethality" concept have the Navy scrambling to meet 21st century threats. Defense One takes a look at the strategy and how weapons commanders want to make the Navy more interconnected than ever.