Author Archive

John Kamensky

John Kamensky

Senior Fellow, IBM Center for the Business of Government

John M. Kamensky is a Senior Research Fellow for the IBM Center for the Business of Government. He previously served as deputy director of Vice President Gore's National Partnership for Reinventing Government, a special assistant at the Office of Management and Budget, and as an assistant director at the Government Accountability Office. He is a fellow of the National Academy of Public Administration and received a Masters in Public Affairs from the Lyndon B. Johnson School of Public Affairs at the University of Texas at Austin.
John M. Kamensky is a Senior Research Fellow for the IBM Center for the Business of Government. He previously served as deputy director of Vice President Gore's National Partnership for Reinventing Government, a special assistant at the Office of Management and Budget, and as an assistant director at the Government Accountability Office. He is a fellow of the National Academy of Public Administration and received a Masters in Public Affairs from the Lyndon B. Johnson School of Public Affairs at the University of Texas at Austin.
Management

Too Many Americans Still Don’t Receive Acceptable Service from Federal Agencies

The government has long struggled with efforts to improve customer service; there are a few positive signs.

Management

Promoting Employee Engagement In a Time of Crisis

A new initiative is needed to create bottom-up demand for improving organizational health and performance.

Management

Empowering HR and Managers: Lessons from the Bush Administration

If job objectives are vague, how will managers be able to assess employee performance, and how will employees know what is expected of them?

Management

The Mindsets of Innovators in Government

A series of Interviews with high achievers reveals some surprising things about what it takes to get things done in the bureaucracy.

Management

Veterans Benefits Administration May Be Having Its Best Year Ever

Despite having to make operational changes, the agency has exceeded performance targets set before the pandemic.

Management

Many Agencies Aren’t Ready to Manage in a New World

A recent report provides a framework for improving management quality and ensuring better outcomes for federal programs.

Tech

The Early Internet Years in Government Are a Model For Fostering Innovation

It’s critical to begin with a compelling vision for how life could be made better for the end user.

Oversight

Where’s the Money? Keep an Eye on the CARES Act

With the passage of the $2.3 trillion economic relief bill, things are happening at breakneck speed.

Oversight

A Framework for National Recovery From COVID-19

There's a path forward drawing on lessons from the 2009 stimulus coupled with the Australian approach to coronavirus.

Management

Performance Management: An Emphasis on Learning

The trick is getting front-line managers to see value in fostering a learning-driven, problem-solving approach to improving performance.

Management

Performance Management: The Emphasis on Accountability

Clear goals, transparently pursued can be a powerful tool to drive output-oriented performance, but there are caveats.

Management

When Bigger Is Better

Validating public policy outcomes is critical, but so is building on the evidence. A new study looks at what’s needed to expand successful programs.

Management

Reinventing Government: Learning From a Principle-Driven Reform Initiative

Creating a reform agenda that allows civil servants to be part of the reform can be a huge force-multiplier.

Management

Reducing Administrative Burden, aka ‘Death by a Thousand 10-Minute Tasks’

Since 1991, the federal government has imposed 110 new requirements on university research grant recipients.

Management

The Individuals Behind Government's Success Stories

The recent history of government reforms provides important lessons for leaders.

Management

The GREAT Act: Scaling the Tower of Babel

A bewildering array of forms and data elements across multiple agency reporting systems needlessly complicates grants management. That’s about to change.

Management

Data Evangelists Spread the Word on Boosting Government Performance

A recent gathering of state and local officials had the feel of an old time revival.

Management

Laboratories of Democracy in Action: Investing in What Works

The mere availability of information is not enough to get policy makers to actually use it.