Author Archive
Management
Innovation In Government: What the Transition Teams Should Understand
To get things done in the executive branch, it helps to have a solid plan.
Management
Too Many Americans Still Don’t Receive Acceptable Service from Federal Agencies
The government has long struggled with efforts to improve customer service; there are a few positive signs.
Management
Promoting Employee Engagement In a Time of Crisis
A new initiative is needed to create bottom-up demand for improving organizational health and performance.
Management
Empowering HR and Managers: Lessons from the Bush Administration
If job objectives are vague, how will managers be able to assess employee performance, and how will employees know what is expected of them?
Management
Empowering the Federal Workforce to Get Results: An Enduring Problem
The imperative to reimagine how work gets done has a new urgency.
Management
The Mindsets of Innovators in Government
A series of Interviews with high achievers reveals some surprising things about what it takes to get things done in the bureaucracy.
Management
Veterans Benefits Administration May Be Having Its Best Year Ever
Despite having to make operational changes, the agency has exceeded performance targets set before the pandemic.
Featured eBooks
Management
Many Agencies Aren’t Ready to Manage in a New World
A recent report provides a framework for improving management quality and ensuring better outcomes for federal programs.
Tech
The Early Internet Years in Government Are a Model For Fostering Innovation
It’s critical to begin with a compelling vision for how life could be made better for the end user.
Oversight
Where’s the Money? Keep an Eye on the CARES Act
With the passage of the $2.3 trillion economic relief bill, things are happening at breakneck speed.
Oversight
A Framework for National Recovery From COVID-19
There's a path forward drawing on lessons from the 2009 stimulus coupled with the Australian approach to coronavirus.
Management
Performance Management: An Emphasis on Learning
The trick is getting front-line managers to see value in fostering a learning-driven, problem-solving approach to improving performance.
Management
Performance Management: The Emphasis on Accountability
Clear goals, transparently pursued can be a powerful tool to drive output-oriented performance, but there are caveats.
Management
When Bigger Is Better
Validating public policy outcomes is critical, but so is building on the evidence. A new study looks at what’s needed to expand successful programs.
Featured eBooks
Management
Reinventing Government: Learning From a Principle-Driven Reform Initiative
Creating a reform agenda that allows civil servants to be part of the reform can be a huge force-multiplier.
Management
Reducing Administrative Burden, aka ‘Death by a Thousand 10-Minute Tasks’
Since 1991, the federal government has imposed 110 new requirements on university research grant recipients.
Management
The Individuals Behind Government's Success Stories
The recent history of government reforms provides important lessons for leaders.
Management
The GREAT Act: Scaling the Tower of Babel
A bewildering array of forms and data elements across multiple agency reporting systems needlessly complicates grants management. That’s about to change.
Management
Data Evangelists Spread the Word on Boosting Government Performance
A recent gathering of state and local officials had the feel of an old time revival.
Management