Engagement

Report: IRS Should Have an Official In Charge of Customer Experience

The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.

What Popular Government Service Providers Could Teach Other Agencies

First of its kind report looks at successful practices that could be replicated governmentwide.

Study: Shutdown Did Lasting Damage to Federal Recruitment, Retention and Morale

While recovering from the most recent lapse in appropriations, some are fearful there will be another.

MSPB: There’s a Better Way to do Performance Reviews

Few have faith in a system where 99% of employees are deemed “fully successful” or better.

Why Engagement Matters and How to Improve It

The results of past employee viewpoint surveys haven’t been very useful to most frontline managers trying to address challenges specific to their organizations.

Featured eBooks