Customer Service

HHS’s Suspension of Acquisition Services Leaves Outside Agencies and Contractors in Limbo

It’s been three months since the department announced it was closing down its shared services operations, and many questions remain unanswered.

Taxpayer Advocate Details Shutdown's Impact in Her Final Report

Retiring Nina Olson cites harm to customer service as well as staff training.

Democrats Ramp Up Attacks on Agriculture’s Planned Office Relocations

With a site announcement imminent, lawmakers demand documents and move to block plan.

IRS Told to Do Better Research Before Closing Taxpayer Help Offices

Effort to save money by curbing face-to-face counseling ignored Congress’s directive.

IRS and Private Partners Tout Success in Combating Identity Theft

Numbers of reported taxpayer victims fell 71 percent from 2015 to 2018.

Alabama Senator to the IRS: Stop Picking on the South

Why are the rural poor audited more frequently than other groups, he asks, citing ProPublica. Another Democratic senator adds, “There are two tax codes in America, and there are also two enforcement regimes.”