Customer Service
IRS Taxpayer Advocate Says Congress Shortchanged IT Modernization Efforts
Lawmakers didn’t allocate the $80 billion provided to the IRS in the right way, claims National Taxpayer Advocate Erin Collins, adding that IT modernization and taxpayer services aren’t getting the money they need.
3 Customer Experience Tips for Feds from Feds
Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.
Safety Net Benefit Access is Uneven
The authors of a new Urban Institute report join the podcast to discuss administrative burdens in public assistance programs
The State of Government-Speak in 2022: A Slight Dip in Agency Writing Grades, But Within That ‘A Far More Positive Story’
A nonprofit issued its annual report card on 21 executive branch agencies’ writing quality and organizational compliance with a 2010 law to combat jargon.
Improved Data Sharing Between SSA and USDA Could Streamline Benefits Delivery
Online application pilots are on the horizon with a new data-sharing update between the Social Security Administration and Agriculture Department.
GovExec Daily: Federal Student Loan Forgiveness Is Still In Limbo
Clifford Robb joins the podcast to discuss administrative burdens in education forgiveness and the future of college debt.
Bill to 'Stop the Government Speak' in Agency Documents Clears Senate
The proposal would expand and update an existing law on plain language requirements for agencies.
For Federal Customer Service to Work, Congress, the White House and Agencies Need 'Fundamental' Change, Report Says
A new report from the Partnership for Public Service and Accenture Federal Services outlines the systemic barriers to customer experience, and the collaboration between Congress and the executive branch needed to address them.
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
People Had Trouble Accessing Social Security During The Pandemic and GAO Wants Them to Develop a Plan to Do Better
A recent Government Accountability Office report says SSA is not doing enough to reach vulnerable populations.
The Attorney General Wants to Better Help Those With Limited English Proficiency
It's been over a decade since the department encouraged agencies to strengthen this commitment, Merrick Garland says.
GovExec Daily: Student Loan Forgiveness and Customer Service
Georgetown University’s Pamela Herd and Donald Moynihan join the podcast to discuss the lack of administrative burdens in the new Education Department application.
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