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GovExec Daily: On the Web, Government Customer Satisfaction is Dropping

CFI's Sheri Petras joins the podcast to discuss her organization's latest report about government customer service.

More than two years after the maximum telework memo was sent to agencies, remote work and hybrid work have become de rigueur for public servants. Subsequently, the web has become exponentially more important as the ways that the public interacts with the federal government.

Sheri Petras is the CEO at CFI Group. Her organization recently published a report titled “Government Websites Demand Surges, Satisfaction Declines” examining the results of research about government sites. She joined the podcast to discuss the results of the report.

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