National Partnership for Reinventing Government Employee Survey Results
Purpose of Survey
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To create a baseline for measuring selected reinvention initiatives
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To assess and benchmark organizational change on key items
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To build on the Office of Personnel Management's (OPM) Performance American database
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To support collection of a set of balanced measures for Federal agencies
The Survey Instrument
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A 33-item survey developed by an inter-agency team of survey experts from Office of Personnel Management (OPM), Merit Systems Protection Board (MSPB) and Federal Aviation Administration (FAA)
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Mailed to a stratified, random sample of 34,401 employees in 48 government-wide organizations
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30 organizations are designated as high impact agencies (HIA)
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13,657 surveys returned: 40% response rate
Overall Results: Ranked by Percent Favorable
| Question | % Favorable | % Neither | % Unfavorable |
| There are service goals aimed at meeting customer expectations | 75 | 13 | 12 |
| How would you rate the overall quality of work being done in your work group? | 72 | 20 | 8 |
| Supervisors/team leaders understand and support employees' family/personal life responsibilities | 65 | 17 | 19 |
| Differences among individuals are respected and valued | 62 | 19 | 18 |
| Considering everything, how satisfied are you with your job? | 62 | 13 | 25 |
| A spirit of cooperation and teamwork exists in my immediate work unit | 60 | 13 | 27 |
| Teams are used to accomplish organizational goals, when appropriate | 59 | 18 | 23 |
| Do you have electronic access to information needed to do your job? | 57 | 21 | 21 |
| Managers communicate the organization's mission, vision, and values | 57 | 15 | 28 |
| Employees receive the training they need to perform their jobs | 54 | 16 | 30 |
| Has the use of government credit cards for small office purchases been implemented in your organization? | 54 | 20 | 26 |
Overall Results: Ranked by Percent Favorable
| Question | % Favorable | % Neither | % Unfavorable |
| My immediate supervisor has organized our work group effectively to get the work done | 54 | 15 | 31 |
| Overall, how good a job do you feel is being done by your immediate supervisor/team leader? | 52 | 23 | 25 |
| At the place I work, my opinions seem to count | 51 | 16 | 33 |
| How satisfied are you with your involvement in decisions that affect your work? | 46 | 16 | 28 |
| In the past 2 years, I have been given more flexibility in how I accomplish my work | 46 | 26 | 28 |
| Employees in different work units participate in cross-functional teams | 45 | 23 | 32 |
| There are well-defined systems for linking customers feedback/complaints... | 45 | 22 | 33 |
| In the past 2 years, the productivity of my work unit has improved | 43 | 27 | 29 |
| Employees receive training and guidance in providing high-quality customer service | 43 | 22 | 35 |
| How satisfed are you with the recognitiion you receive for doing a good job? | 42 | 16 | 42 |
| Is your organization working with its regulated community...? | 38 | 30 | 32 |
Overall Results: Ranked by Percent Favorable
| Question | % Favorable | % Neither | % Unfavorable |
| Is your organization working to streamline its regulatory program...? | 37 | 26 | 36 |
| Employees are rewarded for working together in teams | 37 | 19 | 44 |
| My organization has made reinvention an important priority | 35 | 34 | 31 |
| Recognition and rewards are based on merit | 32 | 21 | 46 |
| Creativity and innovation are rewarded | 30 | 25 | 45 |
| Corrective actions are taken when employees do not meet performance standards | 28 | 28 | 44 |
| Employees are required to report the hours they work on a daily basis | 27 | 12 | 61 |
| Are you clear about how good performance is defined in your organization? | 26 | 27 | 47 |
| Management and the union(s) work coooperatively on mutual problems | 25 | 48 | 27 |
| Has your organization implemented simplified travel regulations? | 20 | 34 | 46 |
| Has your organization streamlined the process for hiring employees? | 13 | 23 | 64 |
Comparison with Private Industry Norms
| Question | % Federal Government | % Private Industry Norms |
| Overall, how good a job do you feel is being done by your immediate supervisor/team leader? | 52% | 67% |
| How would you rate the overall quality of work being done in your work group? | 72% | 83% |