Nora Carol Photography/Getty Images

GovExec Daily: The White House Wants to Improve the Customer Experience

Natalie Alms joins the podcast to discuss the latest update to the President's Management Agenda.

In the pursuit of raising trust in government, the Biden administration is now setting goals for customer service as part of a slate of updates to the President’s Management Agenda. The update is part of an emphasis on mission delivery and customer experience which was a focus of the president's management agenda vision document released in November.

 Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She joined the podcast to discuss the PMA update and government customer service.

Listen on Apple PodcastsListen on Amazon Music

Listen on SpotifyListen on Google Play Music