Watchdog says despite progress, goals for improving accuracy rate unfulfilled in 2017.
Confronted with unreliable wage and financial account reporting, the Social Security Administration has long struggled to reduce the amount of improper, or overpayments, to recipients of both retirement and disability benefits.
In 2017, it fell short of its goals of a 98 percent accuracy rate, according to a report released on Friday by the SSA’s Office of Inspector General. The overpayment error in the Old-Age, Survivors and Disability Insurance (OASDI) program was $5.9 billion, with an offsetting underpayment of $294 million, auditors found. And the overpayment error in the main Supplemental Security Income program was $4.1 billion, offset by $636 million in underpayments.
The mistakes in the SSI program represent about 7 percent of overall program outlays, the IG said, while the total error amount in the disability program represents just over 0.60 percent of program outlays.
“SSA has not met its payment accuracy goals” of 95 percent from fiscal 2013-16 and 94 percent in 2017 for both the retirement and disability benefits program, said the report on general challenges facing the agency.
In fiscal 2018, the agency recovered about $4 billion in overpayments at an administrative cost of $0.07 for every dollar collected, the report said. SSA ended the year with a balance of $24 billion in uncollected overpayments.
Auditors also reviewed SSA’s efforts to comply with the various improper payments statutes and to use new debt collection tools supplied by Congress in 2015 to recover payments from individuals who received more than they were eligible for. These tools include charging administrative fees, penalties and interest, or indexing of debt to reflect its current value, as well as continuing disability reviews of individual recipients.
“SSA strives to balance its service commitments to the public with its stewardship responsibilities,” acting IG Gale Stallworth Stone wrote to acting Administrator Nancy Berryhill in the report and accompanying letter. “However, given the size and complexity of the programs the agency administers, some payment errors will occur.”
But the report added, “Given the large overall dollar amounts involved in SSA’s payments, even the slightest error in the overall process can result in millions of dollars in over- or underpayments.”
The other management challenges included improving administration of the Disability Programs; improving customer service; modernizing information technology; securing information systems and sensitive data; better protecting Social Security numbers; and strengthening planning, transparency and accountability.
The agency still faces a backlog of pending disability hearings and appeals, the report noted. “Continued focus is necessary to simplify work incentive regulations and create new opportunities for returning beneficiaries to work.”
The agency said it is “working on a multi-year initiative to build a new comprehensive overpayment system that will enable it to record, track, collect, and report overpayments more efficiently.”