Enhancing Empathy

Experience as a Service in the Federal Government

Customer service is a critical link between the public and the federal government. It is a key component of public trust, a driver of agency mission, and a tangible expression of the responsibility government agencies have to their customers. This is not always simple. Customer service is multifaceted, and when the customer base is the general public, it can be challenging to ensure that all feel that their needs are being heard and addressed. However, the customer is only one part of the equation. How are agencies working to support and sustain their employees?

Check out this GBC Playbook to learn more about:

  • Agency employee sentiments around customer service strategies
  • Pain points and opportunities for growth and improvement
  • Best practices for agencies looking to make their customer experience strategies work for everyone.



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