VA mail-order pharmacy gets top score for satisfaction

The Department of Veterans Affairs may have to work to improve some of its services, but its mail-order pharmacy is not one of them.

According to the annual J.D. Power National Pharmacy Study, VA's Consolidated Mail Outpatient Pharmacy (CMOP) for the fifth straight year has received a top score for overall satisfaction in the mail-order segment of the study.

The study ranks satisfaction among consumers who filled a mail-order prescription within the prior 90 days. The study looks at four factors—cost competitiveness, prescription delivery, prescription ordering and customer service. Commercial providers also are ranked in the study.

“VA’s first-class pharmacy services are an important component of the exceptional health care available to our veterans,” said Dr. Carolyn Clancy, VA interim under secretary for health.

Full information on VA pharmacy benefits is located on its website.