Promising Practices Promising PracticesPromising Practices
A forum for government's best ideas and most innovative leaders.

Using targeted training programs to deliver on mission

ARCHIVES
Photo courtesy of zimmytws

We all know the government enjoys a good performance measure. For all the things we attempt to measure, training and development programs often get short shrift. They require resources to stand up, commitment from both the trainers and the trainees, and represent a long-term investment with seemingly uncertain outcomes. But employee satisfaction often hinges on development plans, and mission efficacy requires people capable of carrying it out.  

Combining staff development and performance measurement, CIO.gov offers an excellent case study that looks at the serious approach the Social Security Administration (SSA) took to the development of its program managers.

Following an April 2007 memo from the Office of Federal Procurement Policy (OFPP) that urged agencies to offer formal program management training, SSA developed an internal management certification program. 

According to the report, “SSA recognized the benefits of having certified PMs and embarked on a formalized program to obtain professional project management certifications for its employees managing large-scale IT programs.” They set educational requirements, developed certification training packages and ensured that on-going training requirements were met. 

The end result? By the end of Fiscal Year 2010, SSA had 25 employees certified FAC-P/PMs, 41 certified PMP, and an additional 20 pending FAC-P/PM certification. By creating a formalized in-house training program, SSA significantly increased the measurable proficiency of its program managers. 

What kinds of training does your agency offer? Do you take advantage of it? Or, taken the other way, what kind of training SHOULD your agency be offering?

Mark Micheli is Special Projects Editor for Government Executive Media Group. He's the editor of Excellence in Government Online and contributes to GovExec, NextGov and Defense One. Previously, he worked on national security and emergency management issues with the US Treasury Department and the Department of Homeland Security. He's a graduate of the Coro Fellows Program in Public Affairs and studied at Drake University.

FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

    Download
  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

    Download
  • Federal IT Applications: Assessing Government's Core Drivers

    In order to better understand the current state of external and internal-facing agency workplace applications, Government Business Council (GBC) and Riverbed undertook an in-depth research study of federal employees. Overall, survey findings indicate that federal IT applications still face a gamut of challenges with regard to quality, reliability, and performance management.

    Download
  • PIV- I And Multifactor Authentication: The Best Defense for Federal Government Contractors

    This white paper explores NIST SP 800-171 and why compliance is critical to federal government contractors, especially those that work with the Department of Defense, as well as how leveraging PIV-I credentialing with multifactor authentication can be used as a defense against cyberattacks

    Download
  • Toward A More Innovative Government

    This research study aims to understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome the challenges they face in successfully implementing these efforts.

    Download
  • From Volume to Value: UK’s NHS Digital Provides U.S. Healthcare Agencies A Roadmap For Value-Based Payment Models

    The U.S. healthcare industry is rapidly moving away from traditional fee-for-service models and towards value-based purchasing that reimburses physicians for quality of care in place of frequency of care.

    Download
  • GBC Flash Poll: Is Your Agency Safe?

    Federal leaders weigh in on the state of information security

    Download

When you download a report, your information may be shared with the underwriters of that document.