Author Archive

Shawn Zeller

Management

Deadly Sins

Defense and Homeland Security are creating a list of mandatory firing offenses, and unions are worried.

Defense

Defense ends conversations with unions over personnel system

Union leaders say meetings accomplished little, if anything.

Management

Agency contact centers win praise

The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.

Management

Managing Calls

GSA wants to set the bar for customer service standards.

News

Unions call for repeal of law authorizing new Defense personnel system

Union leader says mandate is "just the latest bad law."

Pay & Benefits

Unions walk out of Pentagon personnel system meetings

Calling the meet-and-confer process a ‘sham,’ five unions representing 100,000 Defense workers leave sessions.

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Defense

Bill would tighten border security, increase information sharing

Proposed legislation would also allow illegal immigrants to apply for work visas.

Management

Perks, Pride and Preparation

Managers use special benefits, the aura of public service, career grooming and other techniques to hang on to top talent.

News

GAO critical of foreign aid process

Auditor says Millennium corporation should provide more information on how it chooses countries eligible for aid.

News

Black-tie affair honors government's distinguished executives

Recipients of highest award for civil servants recognized at State Department dinner.

Pay & Benefits

Agencies stepping up use of personnel flexibilities, officials say

OPM touts increased use of early retirement incentives and buyout authority to reshape workforce.

Management

An Unlikely Critic

Bush appointee questions personnel reforms.

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Tech

Software glitches force shutdown of agency hiring Web sites

Problems with Monster’s QuickHire system force Homeland Security, HHS to find alternate ways of processing job applications.

Pay & Benefits

Defense, OPM officials face questions on new personnel rules

Details of the system won’t be unveiled until after “meet-and-confer” period with unions.

Management

Growing Managers

A few key skills can make a good manager great.

Pay & Benefits

OPM official touts governmentwide civil service reform

Marta Brito Perez says decades of personnel demonstration projects have provided enough information to move forward.

Pay & Benefits

Executives continue to earn high performance marks

In 2003, nearly 75 percent of SESers received top ratings and more than half received bonuses averaging $12,883.

Management

National EEOC call center opens amid controversy

Critics say customer service center will lead to decrease in efficiency.