Author Archive

Shawn Zeller

News And Analysis

Face-Off Over Fraud

Management

Deadly Sins

Defense and Homeland Security are creating a list of mandatory firing offenses, and unions are worried.

Leadership Profile

Workforce Whisperer

News And Analysis

Deadly Sins

Features

The Perfect Candidate

Features

Hard Labor

FEATURED EBOOKS
Defense

Defense ends conversations with unions over personnel system

Union leaders say meetings accomplished little, if anything.

Management

Agency contact centers win praise

The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.

Management

Managing Calls

GSA wants to set the bar for customer service standards.

News

Unions call for repeal of law authorizing new Defense personnel system

Union leader says mandate is "just the latest bad law."

Pay & Benefits

Unions walk out of Pentagon personnel system meetings

Calling the meet-and-confer process a ‘sham,’ five unions representing 100,000 Defense workers leave sessions.

News And Analysis

Drawing Fire

News And Analysis

May I Help You?

FEATURED EBOOKS
Features

Good Calls

Defense

Bill would tighten border security, increase information sharing

Proposed legislation would also allow illegal immigrants to apply for work visas.

Management

Perks, Pride and Preparation

Managers use special benefits, the aura of public service, career grooming and other techniques to hang on to top talent.

Features

Perks, Pride and Preparation

News

GAO critical of foreign aid process

Auditor says Millennium corporation should provide more information on how it chooses countries eligible for aid.