Exclusive Management

TSA survey reveals 93% of travelers satisfied with passenger experience

Even more travelers were confident in the Transportation Security Administration’s ability to keep air travel safe.

Tech

GAO to release landmark AI report detailing agency use

The report provides a baseline for the use of artificial intelligence across major non-defense federal agencies and how they are meeting existing requirements.

Management

Customer satisfaction with the federal government jumps, again

Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.

Management

House picks new speaker, but shutdown threat looms

Federal agency missions often take a back seat amid preparations for a funding lapse.

Management

How the U.S. Postal Service is doing cloud 'right'

The United States Postal Service CIO explained her agency started its cloud journey early and maintains a business objectives focus for migrations.

Management

Inside DHS’ quest to streamline customer experience and ease public burden

The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.

Workforce

Survey: 45% of Gov Employees May Walk if Agencies Reduce Remote Work Flexibility

The survey suggests more than half of government employees prefer to work for an agency that offers hybrid and remote flexibility.

Workforce

The IRS Answered 2.4M More Taxpayer Phone Calls During 2023 Filing Season

Inflation Reduction Act funding paid dividends for the IRS during the 2023 tax filing season.

Tech

Survey: 1 in 3 Government Workers Say Agencies Aren’t Fostering Employee Connection

The survey suggests increased emphasis on connection-building could increase talent retention efforts.

Workforce

3 in 4 Americans Worry AI Will Take Their Jobs

A Forbes survey indicates Americans are growing more alarmed about artificial intelligence for a variety of reasons.

Tech

Pentagon UFO Chief: ‘No Credible Evidence’ of Aliens, Yet

Sean Kirkpatrick, who heads the Defense Department’s All-Domain Anomaly Office, briefed the Senate Wednesday.

Management

3 Customer Experience Tips for Feds from Feds

Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.

Tech

Lawmakers Intro Bill to Ban TikTok in U.S.

TikTok poses a national security threat, according to lawmakers on both sides of the political aisle.

Management

National Labs to Receive $1.5B Funding Boost

The resources will come from President Joe Biden’s Inflation Reduction Act.

Workforce

More Than 1 in 3 Government Employees Haven’t Taken a Vacation in Last Year, Survey Says

Public sector employees cite the cost of taking time off as a key reason why they aren’t vacationing.