Author Archive
Management
Customer satisfaction with the federal government jumps, again
Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.
Management
Here’s what drove a 22% spike in bid protests this year
A single contract garnered more than 350 protests.
Management
House picks new speaker, but shutdown threat looms
Federal agency missions often take a back seat amid preparations for a funding lapse.
Management
How the U.S. Postal Service is doing cloud 'right'
The United States Postal Service CIO explained her agency started its cloud journey early and maintains a business objectives focus for migrations.
Management
Inside DHS’ quest to streamline customer experience and ease public burden
The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.
Workforce
Survey: 45% of Gov Employees May Walk if Agencies Reduce Remote Work Flexibility
The survey suggests more than half of government employees prefer to work for an agency that offers hybrid and remote flexibility.
Workforce
The IRS Answered 2.4M More Taxpayer Phone Calls During 2023 Filing Season
Inflation Reduction Act funding paid dividends for the IRS during the 2023 tax filing season.
Featured eBooks
Tech
Survey: 1 in 3 Government Workers Say Agencies Aren’t Fostering Employee Connection
The survey suggests increased emphasis on connection-building could increase talent retention efforts.
Workforce
3 in 4 Americans Worry AI Will Take Their Jobs
A Forbes survey indicates Americans are growing more alarmed about artificial intelligence for a variety of reasons.
Tech
Pentagon UFO Chief: ‘No Credible Evidence’ of Aliens, Yet
Sean Kirkpatrick, who heads the Defense Department’s All-Domain Anomaly Office, briefed the Senate Wednesday.
Management
3 Customer Experience Tips for Feds from Feds
Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.
Tech
Lawmakers Intro Bill to Ban TikTok in U.S.
TikTok poses a national security threat, according to lawmakers on both sides of the political aisle.
Tech
Pentagon Awards $9B Cloud Contract to Amazon, Google, Microsoft, Oracle
The Pentagon has awarded its JEDI cloud contract replacement.
Oversight
The Only Certainty in Next Split Congress is Uncertainty, Experts Say
A uniquely divided Congress has few historical precedents.
Featured eBooks
Workforce
5 Tips from Practitioners to Improve Government Customer Experience
Good customer experience doesn’t happen by accident.
Management
National Labs to Receive $1.5B Funding Boost
The resources will come from President Joe Biden’s Inflation Reduction Act.
Workforce
More Than 1 in 3 Government Employees Haven’t Taken a Vacation in Last Year, Survey Says
Public sector employees cite the cost of taking time off as a key reason why they aren’t vacationing.
Workforce
Survey: Performance, Pressure Have Increased Among Remote Government Employees During COVID
The survey also revealed managers seem to trust employees to perform more in virtual environments.
Management
House Chair Looks to Protect Census from Politicization
The legislation applies mostly to the decennial census, which the U.S. government undertakes every ten years.
Tech