The bill would require the tax agency to release detailed, real time and monthly call metrics. The House also passed a technology proposal meant to move the IRS off paper.
The measure would reshape how claims move through the system, how court reviews are handled and how payments are ultimately made. Over its history, the program has recovered about $7.5 billion.
The agency identified just 30 employees out of compliance with its return-to-office directive, even as investigators cited gaps in how compliance is verified.
Other government agencies are also moving away from paper checks. The Social Security Administration has warned claimants still receiving their benefits via paper checks that their benefits could be disrupted.
The tax agency’s CEO criticized his predecessors for staffing up without justification, though he noted he has not conducted workforce analysis either.
Doreen Greenwald said her union will continue to demand compliance with its collective bargaining agreements in face of a renewed push to excise labor groups from most federal agencies.
The move to ax collective bargaining agreements with the National Treasury Employees Union, until now protected by a federal court order, comes just two weeks after the Office of Personnel Management issued guidance seemingly encouraging agencies to ignore the courts.
The IRS ended the online, direct-to-government filing program last fall and is doubling down on the free tax filing options it offers through tax prep companies in a partnership called Free File.
Contrary to a timeline offered by administration officials on Thursday, the Internal Revenue Service initially told employees on Friday not to expect any backpay until Nov. 24.