Tech
TSA uses AI agent to respond to 100,000 traveler conversations per month
The technology has resolved 96% of traveler inquiries without human escalation, according to Salesforce.
Management
DHS secretary defends smaller FEMA workforce after judge challenges 50% staffing cut plans
Markwayne Mullin pointed to technology investments as a way for the disaster agency to operate with a smaller workforce, even as a federal judge in San Francisco ruled that DHS "unlawfully ordered” FEMA to cut its staffing by half.
Tech
On 9/11’s 25th anniversary, modernizing government starts with remembering our past
COMMENTARY | Federal agencies still struggle to share information across organizational boundaries. The lessons of the post-9/11 reforms could help agency leaders build the data infrastructure needed for modern government and AI.
Workforce
What does 9/11 mean for young public servants who hardly remember it?
Although they may have limited memories of the terrorist attacks on Sept. 11, 2001, some people say the events still shaped their career decisions.
Pay & Benefits
What 9/11 can teach federal families about benefits
The federal workers’ compensation program can provide critical support after a work-related injury, illness or death, but families need to know what to document and which benefits to claim.
Oversight
Musk should testify about overstated savings from DHS contract cancellations, Democrats argue
The Government Accountability Office reported that contract terminations pushed by the Department of Government Efficiency yielded a net of $92 million — much less than the Homeland Security Department’s public report of as much as $10.5 billion in potential savings.
Oversight
DHS watchdog says Noem-era policy hampered probe into FEMA employees skipping homes with Trump signs
Auditors found that the Federal Emergency Management Agency also did not provide consistent Hatch Act training to employees.
Management
Appeals court keeps limits on DHS immigration enforcement near churches
The ruling requires Homeland Security Department agents to follow the more restrictive Biden-era rules at the affected houses of worship while the case moves forward.
Oversight
FEMA slashed staff without considering the effects on future disaster response, watchdog reports
The Government Accountability Office also found that the disaster agency is currently operating without a strategic workforce plan to determine staffing needs.
Management
How TSA passenger screening became an immigration enforcement tool
Newly released records reveal a formal agreement between TSA and ICE that expands how passenger data can be used, raising new questions about privacy, government data sharing and the agency's testimony to Congress.
Management
Suit alleges DHS targeted people observing and protesting immigration agents
Plaintiffs allege the department used technology to identify immigration observers before retaliating against them, including by revoking TSA PreCheck and Global Entry benefits.
Management
ICE ramps up arrests as deportation effort expands
New data reflects the administration's push to increase enforcement while judges continue scrutinizing some of its detention policies.
Management
Homan says ICE officers will wear body cameras during traffic stops
The move follows two fatal shootings this month as the administration continues aggressive immigration enforcement.
Management
Secret Service is examining apparent Iranian video outlining Trump motorcade routes, assassination opportunities
The agency said it is looking into the Persian-language video, which uses polished, apparently AI-generated graphics to depict supposed motorcade routes in Florida and New York.
Management
Traffic stops become a flashpoint in ICE shootings
A review found nearly all shootings involving federal immigration officers since Trump's return to office began with vehicle enforcement, a tactic the administration briefly paused before resuming.
Management
DHS plans ‘all-out war’ on immigration scammers as fraud complaints double
The number of scammers trying to capitalize on immigrants’ fears by posing as lawyers and ICE agents has surged since Trump’s reelection, ProPublica found. Now, DHS says it is seeking to identify and find these fraudsters.
Management
ICE is pulling back on vehicle stops after 2 fatal shootings
A new enforcement directive follows growing scrutiny from lawmakers as questions mount about recent killings and the agency's tactics.
Management
What federal officials still haven't explained about the Houston ICE shooting
Investigators are seeking evidence, lawmakers are demanding transparency and several key details remain out of public view.
Management
Calls grow for an independent probe into fatal Houston ICE shooting
House Democrats are demanding body camera footage and answers from DHS and ICE, arguing the agencies have yet to back up their public account of the encounter.
Tech