Nextgov's Frank Konkel joins the podcast to discuss how the pandemic is changing the way government contact centers do business.
In March, thousands of government employees and contractors were told to stop coming to their workplaces and start working from their homes. The telework edict from OMB changed a lot about the way government services are done, including the all-important customer service.
Frank Konkel is the Executive Editor of GovExec sibling site Nextgov. He’s got a story on their site now about how the government contact center world is changing during the pandemic and he joined the GovExec Daily to talk about these massive changes.