GovExec Daily: How to Rebuild Trust in Government

Deloitte's William D. Eggers joins the podcast to discuss how agencies can use humanity to stem the tide of disillusionment.

The American public, broadly, does not trust the federal government. A Pew Research Survey conducted over the summer found that only 20% of Americans trust Washington “to do the right thing.” While that number was an increase from 2019’s 17%, it’s still very low. How can government regain the citizenry’s trust? Deloitte’s Center for Government Insights outlines some approaches for federal, state and local governments to reestablish trust in its report “Rebuilding trust in government: Four signals that can improve trust and engagement.”

William D. Eggers is the executive director of Deloitte’s Center for Government Insights, where he is responsible for the firm’s public sector thought leadership. His most recent book is Delivering on Digital: The Innovators and Technologies that Are Transforming Government. He’s also one of the authors of the report and he joined the show discuss how governments can regain the public trust.

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