A new computer system was supposed to speed up immigration processing and reduce fraud, but it hasn’t worked out as planned.
If there’s one thing politicians of all stripes can agree on, it’s this: The immigration system is broken. What’s less obvious is the extent to which that’s physically true. An online system that was supposed to automate the processing of green cards and other immigration benefits has struggled to function properly since at least 2009. When President Obama in November 2014 announced a series of executive actions that would expand the population of immigrants eligible to remain in the United States, he placed a highly vulnerable technology program center stage in a major policy fight.