Over the past three years, federal agencies have been developing and implementing technologies aiming to encourage collaboration within and across federal organizations, as well as to better the quality of service that government agencies provide to citizens, businesses, and others they serve. GBC's recent survey of nearly 400 senior-level federal employees helps to shed light on how agencies can continue to improve their digital services.
Read this GBC Insight Report to learn:
- What types of digital tools and services agencies are using to improve customer and encourage collaboration
- The digital service areas in which agencies are in most need of improvement
- What barriers government must overcome in order to further progress