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Government Executive Editor in Chief Tom Shoop, along with other editors and staff correspondents, look at the federal bureaucracy from the outside in.

Learn How to Keep Your Customers Satisfied

Simon and Garfunkel Simon and Garfunkel Henny Ray Abrams/AP

"I've been slandered, libeled, I hear words I never heard in the Bible," sang Simon and Garfunkel in a classic tune. "I'm just trying to keep the customer satisfied."

Many federal managers and employees can no doubt relate. After all, it can be a challenge to keep government's many, varied and demanding customers satisfied. To make matters worse, as Camille Tuutti reports in the cover story in the latest edition of Government Executive magazine, the feds don't have a great track record when it comes to customer service. Last November, a Forrester Research study characterized government's service overall as "disastrously weak."

Help, however, is on the way. Government Executive and Nextgov have joined forces to present a Customer Experience Summit next week in Washington. It will explore the issues -- both technological and cultural -- that are critical to improving the customer experience in government. These range from figuring out exactly what it is your customers want to learning about the opportunities for leveraging digital tools to better serve them. 

Here are the details:

  • When: Tuesday, March 24, 7:30-11:40 am
  • Where: Willard InterContinental Hotel

Click here for more information and to register for the Customer Experience Summit 

And just in case you need a little musical inspiration:

Tom Shoop is vice president and editor in chief at Government Executive Media Group, where he oversees both print and online editorial operations. He started as associate editor of Government Executive magazine in 1989; launched the company’s flagship website, GovExec.com, in 1996; and was named editor in chief in 2007.

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