IRS Studies Privatization

An IRS study found that outsourcing tax return processing could save the government money but would have to be done cautiously so the agency would not become dependent on unreliable or unscrupulous contractors.

The IRS report, "Study of the Feasibility of Outsourcing Submissions Processing," was mandated in its fiscal 1997 appropriations law. While outsourcing may be a long-term solution to the embattled agency's problems, the IRS said, its own systems must be replaced in the meantime to prevent their collapse. For example, one of the agency's primary information systems is not Year 2000-compliant, so it will not function after 1999.

The IRS recommended sending out requests for information to private firms to see if any are interested in taking over tax return processing and if they have the means to process returns more effectively than the agency itself could.

But IRS officials noted in the report that since the agency processes more than $1.4 trillion in revenue a year and issues more than $130 billion in refunds, outsourcing must be studied very carefully.

Robert Tobias, president of the National Treasury Employees Union, said the money which would be spent on evaluating outsourcing should be used instead to strengthen the IRS's own ability to process returns.

"Surely, there would be no one to suggest that we privatize the military and turn this inherent government function over to the private sector when equipment becomes outdated and worn," Tobias said. "The investments are made to make the necessary purchases in equipment and technology from the private sector, but the defense of our nation is not outsourced to the private sector. It remains an inherent government function. Given the necessary technological tools, I am confident that IRS employees can get the job done, and that the American taxpayer will be well served."

The IRS report identified six major risks of outsourcing and the ways the agency could deal with those risks: