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William D. Eggers

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How to Cut Government Spending Without a Hiring Freeze

November 7, 2018 Recently, the White House instructed Cabinet secretaries to cut 5 percent from their budget for next year. “Time for another hiring freeze,” you may have thought to yourself. Faced with pressures to substantially reduce spending, organizations often follow a familiar script: Impose hiring freezes. Stop payments to consultants. Delay expenditures...

Key Questions for Regulators in an Era of Fast Technological Change

August 13, 2018 If government regulators feel overwhelmed these days, you can hardly blame them. Advances such as artificial intelligence (AI), machine learning, big data analytics, distributed ledger technology, and the Internet of Things (IoT) are forcing regulators to re-examine the very foundations of their work. New technologies keep emerging and evolving, disrupting...

What the Future of Artificial Intelligence in Government Could Look Like

June 2, 2017 FROM NEXTGOV arrow William D. Eggers is the executive director of the Deloitte Center for Government Insights. Dr. Peter Viechnicki is a strategic analysis manager and data scientist with the center. This piece is adapted from their new study, How much time and money can AI save government? Institutions run on data. Government...

Would a Uniform Digital ID Work in the US?

July 8, 2016 FROM NEXTGOV arrow William D. Eggers is the director for public sector research at Deloitte and the author of nine books. This article is adapted from his new book, “Delivering on Digital: The Innovators and Technologies that are Transforming Government” (New York: Rosetta Books/Deloitte University Press), June 2016. This excerpt has been edited...

Why Didn't E-Gov Live Up to Its Promise?

June 7, 2016 FROM NEXTGOV arrow William D. Eggers is the director for public sector research at Deloitte and the author of nine books. This article is adapted from his new book, “Delivering on Digital: The Innovators and Technologies that are Transforming Government” (New York: Rosetta Books/Deloitte University Press), June 2016. This excerpt has been edited...

The 5 Key Traits of a Successful Digital Government Strategy

November 10, 2015 FROM NEXTGOV arrow William D. Eggers leads Deloitte’s public sector research and is the author of eight books on government reform. Greg Pellegrino is a recognized leader in customer experience strategy at Monitor Deloitte. In the U.K., you can find links to online restaurant inspection data embedded in articles on Buzzfeed. In New...

Redesigning Government Work for the Internet of Things

September 2, 2015 FROM NEXTGOV arrow Max Meyers and Claire Niech are GovLab fellows and senior consultants in Deloitte Consulting LLP’s Strategy and Operations practice. William D. Eggers leads Deloitte’s public sector research and is the author of eight books, including his newest, "The Solution Revolution: How Business, Government, and Social Enterprises are Teaming up to...

Technology and Government’s Distributed Future

April 14, 2015 Technology innovations have long played a powerful role in how government operates and serves citizens. The advent of telephones, telegraphs and typewriters in the early 20th century was an important factor behind the creation of large, centralized bureaucracies to manage the expanding increase in communications and information coming into government...

Customer Centricity and the Future of Human Services

January 30, 2015 Everyone may be equal in the eyes of government, but that does not mean everyone is the same. One of the great weaknesses in human services over the past century is that they have operated with a mass-production, one-size-fits-all approach. In many circumstances that is no longer necessary or appropriate....

NASA’s Ticket to Ride

October 1, 2013 Much to the chagrin of any kids who grow up idolizing astronauts, the start of the 21st century has marked an era of cutbacks for NASA. The space shuttle program shut down in 2011. A year later, Congress trimmed NASA’s overall budget appropriation by $648 million. Now that the Constellation...