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Rina Li

Senior Research Analyst, Government Business Council Rina Li is Senior Research Analyst at Government Business Council, where she writes and produces content on federal, defense, and tech topics. She holds a degree in International Politics and Security Studies from Georgetown University's Walsh School of Foreign Service.
Results 51-60 of 62

Route Fifty: 2016 Top Management Challenges for State & Local Government - Complete Findings

October 21, 2015 As reported exclusively by Route Fifty. To better understand the major management challenges facing state and local government agencies, Route Fifty and Government Business Council launched a nationwide survey in October 2015. The study covers topics in six major management areas, ranked and evaluated by 928 public sector respondents who...

New “Yelp for Government” Is a Five-Star Idea

September 25, 2015 With surveys painting a largely unflattering portrait of federal customer experience, government agencies are increasingly seeking new pathways toward serving citizens. This means, among other things, placing a greater emphasis on obtaining and incorporating customer feedback. A recent GBC report shows that agencies are aware of this need: according to...

Only 35% of Federal Employees Are Fully Prepared for Long Term Care Costs

September 22, 2015 With living expenses skyrocketing, many federal employees poised on the brink of retirement are less financially prepared than they would like to be. This is especially worrisome when placed in the context of long term care – while the majority of senior citizens will require some form of extended care,...

Only 3 Out of 10 Federal Employees Factoring Long Term Care into Retirement Considerations

September 15, 2015 As more and more federal employees reach retirement eligibility, the realities of age and illness are increasingly becoming pressing, immediate priorities. The potential need for long term care – indefinite assistance with activities of daily living such as eating, dressing, and bathing – is central to retirement considerations. After surveying...

Nearly 8 in 10 Feds Have Had Experience with Long Term Care

September 8, 2015 Approximately 10,000 baby boomers are reaching retirement age per day - a social shift that holds wide-ranging implications for the aging federal workforce. The subject of long term care is a key part of this increasingly salient conversation on health and retirement: according to the U.S. Department of Health and...

Three States Engaging in Data-Driven Innovation

September 2, 2015 War is ninety percent information," observed French general Napoleon Bonaparte. Even with his assessment of the crucial role of information, Napoleon would probably have been astonished by the unprecedented volume, velocity, and variety of data that characterizes our present age. This data, as Napoleon noted, is critical toward establishing a...

Defense One National Security Survey: September 1, 2015

September 1, 2015 As reported exclusively by Defense One. National security professionals express concerns with President Obama's approach to foreign policy in areas ranging from its handling of the war against the Islamic State to the nuclear agreement negotiated with Iran. Only 10 percent of those surveyed believe the current U.S.-led campaign is...

Agencies Face Technological and Human Challenges in Strengthening Customer Experience

August 19, 2015 Last week’s post on federal customer experience highlighted the sharp contrast between agencies’ relatively positive perception of customer service and the less rosy reality of public feedback – but how to explain this incongruity? Public dissatisfaction certainly doesn’t stem from federal indifference toward customer expectations – according to GBC’s recent...

Feds Think They’re Solid on Customer Service. The Public Isn’t So Sure.

August 12, 2015 In a discussion on Internet policy at DC’s State of the Net conference this past January, White House Chief Technology Officer Megan Smith remarked, “We're the country that created Facebook and Twitter and created the Internet. Why shouldn't the websites and the mobile services and the way that we do...

Defense-in-Depth May Be Our Best Bet for Industrial Control Systems Cybersecurity

August 5, 2015 The digital realm is expanding in new and unpredictable directions, and recent events – not least of which include last month’s OPM hacking revelations – have served as a sobering reminder of the vulnerability of critical U.S. entities to cyber attacks. It is crucial that both the public and private...