Author Archive

Natalie Alms

Natalie Alms

Staff Reporter, Nextgov/FCW

Natalie Alms is a staff reporter at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
Natalie Alms is a staff reporter at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
Management

Trump signs order setting up DOGE with a focus on government tech

Trump is wielding — and renaming — the US Digital Service in service of the DOGE.

Management

GSA will ‘recommit’ to ‘founding purpose,’ says acting administrator

Stephen Ehikian, previously of Salesforce, has been tapped to serve as GSA’s acting administrator. 

Management

‘Over half’ of federal websites got better in the past year, OMB official says

Metrics released by the Office of Management and Budget offer insight into how agencies are implementing the 21st Century IDEA Act.

Oversight

Top Oversight Democrat says he’s open to collaborate with the DOGE

The new Department of Government Efficiency — which, despite the “department” referenced in its name, is an advisory effort, not a government department — has aims to trim the federal workforce and hunt efficiencies in tech and fraud reduction efforts.

Tech

Republican lawmakers ask Trump to kill IRS Direct File

The new program intended to enable free, online tax filing directly with the government has garnered controversy and praise since its inception.

Management

Trump signals new direction for IRS as he announces atypical plan to replace its leadership

The agency is mid-transformation thanks to an unprecedented cash infusion, but those efforts are now in doubt.

Tech

House passes agency software licensing bill

Saving on software licensing appears to also be on the radar of the new DOGE caucus.

Tech

Trump’s first White House debated the role of the U.S. Digital Service. What will Trump 2.0 do?

The Office of Management and Budget led an effort to assess USDS — even whether it should exist — during the twilight days of the Trump administration. With another Trump White House incoming, the question of what’s next for the government’s digital SWAT team looms.

Management

USDS looks for a new deputy as the Trump administration approaches 

Mina Hsiang, current administrator of the U.S. Digital Service, is expected to leave before the Trump administration takes the helm.

Tech

How the federal CIO is prepping for the presidential transition

Cybersecurity, customer experience and effective transition efforts have been top-of-mind for Clare Matorana in the last days of the Biden administration.

Management

Satisfaction with government hits record high just before a new Trump admin 

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Tech

AI tools helped Treasury recover billions in fraud and improper payments

Risk screening, check fraud detection and more have helped the government recover more than $4 billion, Treasury announced.

Tech

GSA's Login to offer face recognition to customer agencies

Agencies using the government-created service will have the option to incorporate new face-matching capabilities or stick with existing offerings.

Tech

Hill Dems question IRS on identity verification requirements for Direct File

Taxpayers had to go through outsourced identity verification to use Direct File during the last tax season, a level of assurance the lawmakers note is not required for commercial tax prep companies.

Management

Bipartisan Senate duo seeks to push IRS customer service forward

The tax agency is already working on some of the items in the bill — like improving online accounts.

Tech

IRS delay on key system could cost up to $70 million

The IRS had been considering switching to a new system for core, individual tax processing, but it’s waiting to do so until after the coming tax season.

News

USDA wraps equity commission, vows to continue work 

The department will likely have to contend with anti-DEI efforts as it pursues this goal.