Author Archive

Frank Konkel

Frank Konkel

Vice President, Editorial

Frank Konkel is vice president of editorial and an editor at large for Nextgov/FCW. He writes about the intersection of government and technology. Frank began covering tech in 2013 upon moving to the Washington, D.C., area after getting his start in journalism covering local and state issues at daily newspapers in his home state of Michigan. Frank was born and raised on a dairy farm and graduated from Michigan State University.
Frank Konkel is vice president of editorial and an editor at large for Nextgov/FCW. He writes about the intersection of government and technology. Frank began covering tech in 2013 upon moving to the Washington, D.C., area after getting his start in journalism covering local and state issues at daily newspapers in his home state of Michigan. Frank was born and raised on a dairy farm and graduated from Michigan State University.
Management

Customer satisfaction with the federal government jumps, again

Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.

Management

House picks new speaker, but shutdown threat looms

Federal agency missions often take a back seat amid preparations for a funding lapse.

Management

How the U.S. Postal Service is doing cloud 'right'

The United States Postal Service CIO explained her agency started its cloud journey early and maintains a business objectives focus for migrations.

Management

Inside DHS’ quest to streamline customer experience and ease public burden

The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.

Workforce

Survey: 45% of Gov Employees May Walk if Agencies Reduce Remote Work Flexibility

The survey suggests more than half of government employees prefer to work for an agency that offers hybrid and remote flexibility.

Workforce

The IRS Answered 2.4M More Taxpayer Phone Calls During 2023 Filing Season

Inflation Reduction Act funding paid dividends for the IRS during the 2023 tax filing season.

Tech

Survey: 1 in 3 Government Workers Say Agencies Aren’t Fostering Employee Connection

The survey suggests increased emphasis on connection-building could increase talent retention efforts.

Workforce

3 in 4 Americans Worry AI Will Take Their Jobs

A Forbes survey indicates Americans are growing more alarmed about artificial intelligence for a variety of reasons.

Tech

Pentagon UFO Chief: ‘No Credible Evidence’ of Aliens, Yet

Sean Kirkpatrick, who heads the Defense Department’s All-Domain Anomaly Office, briefed the Senate Wednesday.

Management

3 Customer Experience Tips for Feds from Feds

Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.

Tech

Lawmakers Intro Bill to Ban TikTok in U.S.

TikTok poses a national security threat, according to lawmakers on both sides of the political aisle.

Management

National Labs to Receive $1.5B Funding Boost

The resources will come from President Joe Biden’s Inflation Reduction Act.

Workforce

More Than 1 in 3 Government Employees Haven’t Taken a Vacation in Last Year, Survey Says

Public sector employees cite the cost of taking time off as a key reason why they aren’t vacationing.

Management

House Chair Looks to Protect Census from Politicization

The legislation applies mostly to the decennial census, which the U.S. government undertakes every ten years.