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Weeding the Federal Garden

November 12, 2008 President-elect Barack Obama will be faced with enormous challenges, including a deficit ballooning out of control. The Office of Management and Budget projects a fiscal 2009 deficit of $482 billion, plus $80 billion in war costs, plus $180 billion we quietly borrow from the Social Security Trust Fund every year...

Weeding the Federal Garden

November 1, 2008 The next president must make way for innovative reforms-but some seeds already are planted. The next president will be faced with enormous challenges, including a deficit ballooning out of control. The Office of Management and Budget projects a fiscal 2009 deficit of $482 billion, plus $80 billion in war costs,...

Paying For Results

February 1, 2001 Now that agencies are setting goals for performance, it's time to take the next step by creating rewards and sanctions for employees. or the past two years, federal employees have sent a clear message about the way agencies evaluate and reward their workers: The system isn't working. In 1999, the...

The Culture Chasm

September 1, 2000 letters@govexec.com hen Doug Ross arrived in Washington in 1993 to run the Labor Department's Employment and Training Administration, he was convinced that the 1,800-employee organization did not treat its customers very well. ETA's Employment Service funded and oversaw the nation's unemployment offices, where millions of people turned up each year...

The Reinventor's Fieldbook: Tools for Transforming Your Government

August 14, 2000 Chapter 9 Customer Quality Assurance: Making Organizations Accountable for Service Quality Customer Quality Assurance creates guarantees and standards of customer service, complaint systems and means of redress to make it up to customers when organizations fail to meet those standards, and customer boards, councils, and service agreements to hold organizations...

The Reinventor's Toolbox: An Alphabetical Index of Approaches, Tools, and Competences

August 11, 2000 The Reinventor's Toolbox: An Alphabetical Index of Approaches, Tools, and Competences / xi Acknowledgments / xiii Introduction / 1 Part I: The Core Strategy: Creating Clarity of Purpose/11 Chapter 1:Improving Your Aim: Using Strategic Management to Create Clarity of Direction / 13Visioning / 26 Outcome Goals / 30 Steering Organizations...

Higher Standards

July 1, 2000 letters@govexec.com reg Woods will never forget the reaction when he first suggested to the Social Security Administration that it promise that everyone who called its 800 number would get through on the first try. Toni Lenane, then SSA's chief policy officer, minced no words: "That's insane!" It was 1993, and...

Winning Compliance

June 1, 2000 letters@govexec.com very other Wednesday, before the sun comes up, thousands of people in Minneapolis stumble to the ends of their driveways with bins full of old cans, bottles and newspapers. In Essex, Mass., they haul them to the dump every Saturday. Like millions of other Americans, these people are participating...

Lessons From Abroad

January 1, 2000 T he best clues to what managing in the new millennium will be like probably come from overseas, in countries where parliamentary systems have allowed reformers to sweep away many of the bureaucratic structures so characteristic of 20th century governance. Traveling to New Zealand or Great Britain feels like gazing...

Reinventing Your Government

September 1, 1996 ince publishing Reinventing Government, I have turned my attention to issues of implementation: How can an agency like yours make this historic crossing from the bureaucratic model to a more flexible, innovative, entrepreneurial approach? My partner Peter Plastrik and I have researched successful reinvention efforts in five countries, to discover...