Author Archive
Management
New Technologies Pose Ethical Challenges for Agencies
Officials need to ensure efforts to modernize are not in conflict with essential moral principles.
Management
How Americans’ Expectations Are Transforming Government
The revolution in customer service in the private sector is forcing agencies to rethink how they engage with citizens and deliver on their missions.
Management
Why You Need to Know About Blockchain
The technology offers a unique opportunity for agencies to detect fraud and improve services and transparency.
Management
Agencies Risk Backsliding If They Can’t Institutionalize Innovation
There’s a growing gap between what people expect from government services, and what they actually experience.
Management
Digital Services Aren’t Just Nice to Have, They’re Central to Public Service
It’s not about updating websites or building apps, it’s about meeting the needs of citizens.
Management
How You Can Use Social Media Analytics to Advance Your Mission
But know the limitations as well.
Management
Reshaping Government Recruitment
Agencies can't afford to wait for candidates to come to them.
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Management
Embracing Negative Feedback
Use social media, don't avoid it, to address criticism and improve services.
Featured eBooks