Author Archive

Christian Robles

Christian Robles

Technology Reporter, Nextgov/FCW

Christian Robles is a technology reporter at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. He is a graduate of Yale University and has written for Inside Health Policy, E&E News, the Wall Street Journal and the Milwaukee Journal Sentinel. Connect with Christian on Twitter at @crobles808. If you have a tip you'd like to share, Christian can be securely contacted at crobles808.12 on Signal.
Christian Robles is a technology reporter at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. He is a graduate of Yale University and has written for Inside Health Policy, E&E News, the Wall Street Journal and the Milwaukee Journal Sentinel. Connect with Christian on Twitter at @crobles808. If you have a tip you'd like to share, Christian can be securely contacted at crobles808.12 on Signal.
Tech

GSA still has problems with location data for federal properties, watchdog finds

The agency has agreed to five recommendations aimed at improving the accuracy and management of the information.

Tech

GSA memo to set AI-specific acquisition rules

The language includes changes some industry groups have requested through a public comment period and will go into effect Oct. 19.

Tech

White House launches AI-powered ‘America.gov’ digital front door

The president signed an executive order at the event requiring agencies to integrate many of their services with the new website.

Tech

SSA’s lead had set a goal of 200M online accounts this year — experts say that might prove challenging

The Trump administration recently achieved 105 million online accounts, and lawyers are increasingly encouraging clients to make them as more services go digital.

Management

GSA claims it found $1.2B in suspected COVID-related contracting fraud

The agency previously said it found $13 billion in suspected procurement-related fraud and is investigating other sources of potential fraud.

Tech

Login.gov is now accepting mobile driver’s licenses

The feature builds on the federal government’s effort to mandate that agencies use the digital identity verification platform.

Tech

Inside Commerce efforts to break data siloes and improve integrity

An agency official also encouraged public comment on a proposed overhaul of the census that would eliminate race questions and change who is counted as living in the U.S.

Tech

TSA uses AI agent to respond to 100,000 traveler conversations per month

The technology has resolved 96% of traveler inquiries without human escalation, according to Salesforce.

Tech

Trump signs veterans benefits order calling for improved data sharing

The order instructs the departments of Veterans Affairs and Defense to conduct a broad review of information technology-related contracts to ensure greater interoperability.

Tech

OPM memo pushes agencies to speed up hiring with AI

The federal human resources agency is exploring new AI tools for USA JOBS, USA Staffing and other USA hiring tools as agencies use AI in their hiring processes, according to the memo.

Oversight

GSA says it’s uncovered ‘record-setting’ $13B in suspected procurement fraud

The White House added General Services Administration fraud estimates to its website that serves as a ledger for suspected fraud across the federal government.

Tech

Social Security expands electronic health record sharing to speed up disability claims adjudication

A health data sharing superhighway “allows SSA to access complete, structured medical records within seconds or minutes for claimants, helping to significantly reduce disability claim processing times,” an agency official told Nextgov/FCW.

Management

National crisis and support hotline operations remained consistent despite staffing cuts, watchdog found

Some staff operating mental health support hotlines at the departments of Health and Human Services and Veterans Affairs were subject to reductions in force last year and have not yet been replaced.

Tech

OneGov savings balloon to over $1.6B as agencies weigh future of AI in contracting

The General Services Administration has already agreed to extend some OneGov deals and is working on brokering new ones, according to an official.

Tech

The feds want private companies to take the fight to cybercriminals

A new program would put vetted companies in a more active role against transnational criminal groups, with DHS and Justice overseeing the operations.

Management

DOGE took credit for savings that never happened, watchdog finds

The Department of Government Efficiency claimed tens of billions of dollars in savings on its infamous “Wall of Receipts,” but the Government Accountability Office found it touted savings that never happened and could not be substantiated.

Tech

U.S. Digital Corps graduates largest class of fellows yet

“This government has starved for talent,” OPM Director Scott Kupor said during graduation remarks.

Management

Government service delivery needs standard definitions, former government tech leaders say

A new proposal urges Congress to align common definitions across federal programs, arguing the current patchwork creates administrative burdens and complicates service delivery.

Tech

AI won’t replace human claims processors, VA officials say, as Democrats worry over staffing levels

Rep. Nikki Budzinski, D-Ill., said some VA employees report claims processing technologies are producing incorrect information.