Workforce
Social Security is directing employees who normally process benefits to answer phones instead
After shedding thousands of employees, SSA is reassigning workers amid fears the moves will cause backlogs to grow.
Oversight
Senators demand details on DOGE’s data access following revelations of improperly shared SSA data
While Sens. Michael Crapo, R-Idaho, and Ron Wyden, D-Ore., are asking for more information from SSA, Democrats in the lower chamber want to compel the agency to hand it over using a “resolution of inquiry.”
Workforce
GAO: Effectively ending telework increased attrition at Social Security
The government watchdog reported that the already beleaguered Social Security Administration is at risk of “losing many staff in the near term” as a result of the Trump administration’s push to excise the workplace flexibility from federal agencies.
Management
DOGE officials face Hatch Act referrals for work with org aiming to ‘overturn election results’
DOGE employees also shared Social Security data using the third-party server Cloudflare, and according to new court documents, SSA still doesn’t know what data was shared and if its still on Cloudflare.
Tech
Bill to improve government’s anti-fraud checks heads to Trump’s desk
House lawmakers passed a bipartisan proposal on Monday to give the Treasury Department’s Do Not Pay system permanent access to death records at the Social Security Administration.
Management
Lawmakers seek details behind SSA plan to slash office visits
Nextgov/FCW first reported the agency’s intention to reduce field office visits last week.
Workforce
Social Security occupational data update appears stalled after agency drops regulatory overhaul
The Social Security Administration has spent hundreds of millions of dollars trying to update the occupational data used in disability adjudications. When the agency will actually move to newer data is unclear.
Management
SSA abandons planned disability program overhaul expected to cut benefits for thousands
Trump administration officials informed the co-founder of a nonprofit disability advocacy group that a proposed rule — which would have updated decades-old occupational data, in addition to changing eligibility considerations — will no longer be moving forward.
Oversight
SSA chief Bisignano faces probe from Wyden and Warren over Fiserv stock and federal contract concerns
The Social Security commissioner has come under fire in recent days as shares in his former company depreciated shortly after his tax-advantaged divestiture from the financial technology firm.
Oversight
Bisignano draws scrutiny as his former company falters
Just months after the Social Security commissioner and Internal Revenue Service CEO divested nearly $600 million in Fiserv investments, the business’ stock value tanked more than 40% on the news that Bisignano had issued overly rosy earnings guidance.
Workforce
SSA is denying excepted workers’ time off and telework requests, seemingly defying shutdown guidance
Though OPM guidance states that agencies should seek to accommodate the needs of excepted workers during lapses in appropriation, employees who have fallen ill or simply can no longer afford to commute without getting paid have been labeled AWOL and threatened with discipline.
Management
Bisignano to lead IRS in addition to SSA duties, raising questions about the Senate confirmation process
Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in immigration enforcement.
Management
Senate report accuses DOGE of risking Americans’ data by operating outside federal law
A report released by Sen. Gary Peters, D-Mich., said a lack of restrictions on DOGE employees’ collection of sensitive data can result “in serious cybersecurity vulnerabilities, privacy violations, and risk of corruption.”
Management
DOGE caucus co-chair says the cost-cutting unit’s work will continue
Rep. Pete Sessions, R-Texas, said he is focused on using data to weed out fraud across the government.
Workforce
Social Security office that helps members of Congress assist their constituents slashed by up to 94%
A spokesperson said that Social Security's congressional affairs work is continuing in offices across the agency.
Management
Social Security announces leadership team light on government experience
The agency’s new leadership roster — announced alongside a reorganization plan sources say is short on details — is intended to bring a fresh perspective into SSA, its commissioner said. Critics argue they lack the expertise usually required of most agency leaders.
Workforce
On Social Security’s 90th birthday, the Trump administration continues to tout faulty stats
At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and benefits fraud.
Management
SSA said it removed strict ID requirements on its phone line, but internal policy says otherwise
The agency said in a recent regulatory filing that the identification pin had been made optional for those wishing to change direct deposit information over the phone. Internal policy says they’re still required.
Workforce
In partisan letter, Bisignano shifts blame on 1-800 call times, cites dated stats
Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that did not exist and took credit for Biden-era improvements.
Management