Redefining Citizen Engagement in 2026: Bringing together the Humans, Tech, and Insights to bring true mission impact

Citizen engagement is being reshaped by a powerful mix of forces: rapid advances in AI, ambitious modernization goals, and growing pressure to consolidate technology, reduce risk, and deliver services more efficiently. In this interview, we talk with Angy Peterson, Vice President of Experience Services at Granicus about how agencies can navigate this evolving landscape while keeping mission impact and public trust at the center. The conversation highlights key federal trends, insights from the President’s Management Agenda, and predictions for what will matter most in the year ahead.

The discussion also spotlights how Granicus is meeting this moment with the Federal Experience Cloud (FXC), purpose-built for government engagement. Through the Grow, Know, Deliver, Measure Experience Framework, viewers will see why transformative customer experience requires the right blend of human-centered design, secure technology, and actionable insights—and how this approach directly supports mission outcomes.