The Top 5 Ways to Optimize Agency CX

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In a recent webinar sponsored by Salesforce, Michael Hornsby, Salesforce’s director of customer success, and Chris Radich, Salesforce’s vice president of digital transformation, discussed the top trends in federal CX optimization, and how new technology can improve CX. Here are some of their key takeaways.

This content is made possible by our sponsor Salesforce; it is not written by and does not necessarily reflect the views of GovExec's editorial staff. 

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