Management
You May Be Doing Customer Service All Wrong
Two researchers recommend jettisoning four conventional practices for improving customer service.
Management
VA Opposes Bill That Would Allow Secretary to Recoup Employees’ Relocation Benefits
Department believes it already has sufficient authority to collect improper payments.
Management
Lawmakers Want Citizens to Have All Federal Data at Their Fingertips
Draft legislation would make data open by default, in an attempt to codify transparency push.
Management
The Economic Case for a New WPA
When the government pays for people to work, they get out of poverty, a new study finds.
Management
The FBI Probably Couldn't Tell Apple Which Hack It Used, Even If It Wanted To
The FBI would require the vendor’s cooperation.
Management
The Federal Ban on Imported Goods Made From Slave Labor Appears to Have Teeth
Will supply chain problems lead to the seizure of containers full of phones and computers?
Management
Lawmakers Aim to Crack Down on IRS Bonuses, Tax-Delinquent Employees
Ways and Means clears package of four bills to hold IRS “accountable”
Management
Clinton Promises to Create New Immigration Office
White House organization would be aimed at coordinating federal, state and local efforts.
Management
Leveling the Playing Field by Design
Fairness on the job isn’t something that happens naturally. It has to be built.
Management
Hillary Clinton Says She Wants Half of Her Cabinet to Be Women
Only seven out of 23 Cabinet-ranked positions are occupied by women now.
Management
NOAA: The U.S. Hits a Never-Before-Seen Milestone for Warmth
This March saw every single climate division reporting above-average temperatures.
Management
Why Congress Needs to Lift the Pay Cap on Administrative Law Judges
Agencies are finding it increasingly difficult to recruit qualified attorneys and retain the best judges.
Management
The Most Politicized Inspectors General? Education, State and HUD
Brookings scholars call on Congress to consult and better fund agency watchdogs.
Management
FBI to Public: Have You Seen These Missing Warhols?
They went missing from Springfield, Missouri last week.
Management
Hillary Clinton Embraces Her Moment of Subway Ineptitude
Clinton is embracing her subway mishap.
Management
Should Political Appointees Be Held Accountable for Hiring Top Talent?
Lawmakers, panelists revisit the many layers of the broken federal hiring system Tuesday on Capitol Hill.
Management
One Chart Showing the IRS’ Latest Batting Average on Combating Fraud from Identity Theft
GAO credits agency with preventing $7 for every $1 improperly refunded.
Defense