Managing for Results Rating Criteria
Performance Measurement
- Does the agency have a clearly articulated statement of its mission? Does it understand how its activities drive mission success? Does this mission understanding extend throughout the organization?
- Are measures of success focused-at least in part-on outcomes? Are the measures related to the mission and goals in the strategic plan? Are the measures balanced?
- Are performance data reliable?
- Are measurement results reported to appropriate individuals at different levels of the organization and to external stakeholders?
- Are performance measures used to influence and/or inform decisions about resource allocation? Does the agency provide individual or group incentives for contributions to organizational performance? Agency Management
- To what extent do line managers have flexibility in allocating resources within their organizations? To what extent do they have the ability to change processes in order to increase productivity?
- To what extent are managers held accountable for agency performance?
- Does the agency use program evaluation to determine opportunities for improvement and to test assumptions about the effects of programs? Strategic Planning
- Does the planning process involve relevant stakeholders, employees and others?
- Are priorities set by weighing the likely contribution to the mission of competing policies and actions?
- Is there a clear relationship between the strategic plan and measures of performance? Does actual performance inform planning?
- Is there a clear connection between planning and budgeting?