Private Lines
Pearson Government Solutions, the Arlington, Va.-based firm performing customer service for the Equal Employment Opportunity Commission, holds 14 similar contracts. Here's a look at the four largest.
| Agency | Awarded | Estimated Value * | Work |
|---|---|---|---|
| Citizenship and Immigration Services | February 2002 | $140 million over five years | Runs toll-free telephone help line about immigration benefits that receives 1.5 million calls a month. |
| Education Department | July 2000 | $129 million over five years | Responds to questions about federal loan programs. |
| Centers for Medicare & Medicaid Services | September 2002 | $118 million over three years | Operates 1-800-Medicare, which receives millions of benefits questions each year; answers e-mails and letters; installs, maintains telecommunications technology. |
| Centers for Disease Control and Prevention | September 2004 | $73 million over seven years | Answers phone, fax, mail and e-mail inquiries about health care and safety. |
* Values represent estimates at the time of award.
Source: PEARSON GOVERNMENT SOLUTIONS
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