Government Executive July 2000 Vol.32, No.8

Diversity Dilemma
Key oversight agencies disagree on whether the federal government still needs special hiring programs to ensure workforce diversity.

Assault on the Mountain
Agencies are working against a deadline to review and declassify hundreds of millions of documents.

Higher Standards
Agencies are raising the bar on customer service.

Feds on the Rise
The annual Arthur S. Flemming Awards honor administrators and scientists whose careers are really taking off.

Special Report: From Management to Leadership
The secrets to success in government.

The Old Tired Dog
Getting Down to Business
Thorough Planning Is Not Enough
Move It Yourself
Judgement Call
Poor Performance
Efficiency Is Not Always Effectiveness

Departments
Letters
Managing Technology: Y2K Work Changed Course of IT
Personal Technology: No More ILOVEYOUs
Management: Motivating a Leaner, Greener Workforce
Management: Leaders 'R' Us
Federal Marketplace: Moving Backward to Get Ahead
Defense Beat: The Ice Cream Man Cometh
Travel: Patriotism Wanes for Fly America Act
Public Management: The Results Act Should Be About Results
Thinking Ahead: The Microsoft Case
Viewpoint: Blue-Water Management Wisdom

Columns
Editor's Notebook: The Governance Challenge
Political World: A Partnership at Risk
The Last Word: Cupcakes of Reform

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