Keys to Culture Change

The Consortium for Culture Change believes organizations must make the following 10 changes if reinvention is to succeed.

  1. Leadership: Must move from controlling to instilling a shared vision.
  2. Customer Focus: Employees move from viewing managers as their customers to seeing taxpayers as their customers.
  3. Organizational Design: Must be changed from hierarchical to flat and fluid.
  4. Teamwork: Employees must shift from competing to partnering.
  5. Motivation: Is transformed from punishment to incentives.
  6. Innovation and Learning: The traditionally risk averse work system becomes one that expects creative problem solving, learns from mistakes, encourages skill-building.
  7. Communication: Restricted information flows must be unblocked to make data easily accessible to everyone.
  8. Results management: The organization's focus must move from processes to outcomes.
  9. Empowerment: Workers must stop merely following orders and begin making decisions and being accountable for results.
  10. Diversity: Organizations that once feared difference must recognize the best decisions include multiple points of view.
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