Nextgov
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Management
Veterans Affairs Secretary Headlines GOP Fundraiser as COVID-19 Cases Surge
Electioneering by a cabinet secretary is unusual by historical standards, but Trump administration officials continue to show no reluctance to play politics.
Management
Viewpoint: The Postal Service Will Deliver on Mail-In Voting
The election outcome will impact the policy path the Postal Service will follow in the years to come, argues a former chairman of the Postal Regulatory Commission.
Workforce
GovExec Daily: How to Foster a Culture of Civility and Empathy
Former State Department official Shelby Scarbrough joins the podcast to discuss her book that draws from George Washington's rules for civility.
Route Fifty
States Are Getting Close to Spending Down Federal Covid Aid
Two surveys of state and local officials find that states and local governments are using up the money, but that restrictions on how it can be spent have been problematic.
Pay & Benefits
Salary Council: Federal Workers Make 23% Less than Private Sector Counterparts
The advisory council on federal compensation recommended that Carroll County, Ill., be added to the Davenport-Moline, Iowa-Ill., locality pay area.
Management
Census Pulls Back on Year-End Delivery Commitment, Pushes Decision to Career Staff
Rushing in an effort to truncate the data processing timeline has "some risks," bureau official admits.
Route Fifty
OxyContin Manufacturer Pleads Guilty to Criminal Charges in Opioid Lawsuit
STATE AND LOCAL ROUNDUP | Iowa misspent $21 million in coronavirus relief funds, audit finds ... California city will launch a pilot program to guarantee income for some residents ... Georgia voters may not know who funded campaigns before casting ballots.
Management
Advisory Agency Recommends Phaseout and Replacement of Disability Employment Program
The National Council on Disability raised concerns about the AbilityOne Program’s fulfillment of goals for moving more employees into higher paying jobs.
Route Fifty
Tulsa Unearths Mass Grave in Search for Race Massacre Victims
This week is the second time this year the city has dug for lost victims of the 1921 Tulsa Race Massacre and the first time they’ve found something.
Oversight
USPS Launched DeJoy's Changes Without Considering Impact, IG Says
Auditors confirm that reforms led to mail delays, fault Postal Service for poor communication.
Management
Trump Administration Requests Info on Contractor Diversity Training as Officials Seek to Clarify What’s Allowed
Federal officials now say at least some unconscious bias training is all right under a recent controversial executive order.
Nextgov
‘For the First Time In Many Years,’ OPM Has a Plan To Fix Its Tech
The agency will need funding, a skilled staff, consistent leadership and more funding to successfully implement the CIO’s latest plan, according to the inspector general.
Workforce
Coronavirus Roundup: Some States Prepare Their Own Vaccine Reviews; Education Secretary Says It’s Not Her Job to Track School Reopenings
There's a lot to keep track of. Here’s today’s list of news updates and stories you may have missed.
Defense
Is Lockheed Building the Air Force’s Secret Fighter?
Executives drop some not-so-subtle clues.
Oversight
GovExec Daily: Reducing Lobbyist and Corporate Influence
Courtney Bublé joins the podcast to discuss a letter from House Democrats to Senate leadership urging against lobbyists in the executive branch.
Oversight
U.S. Supreme Court Will Hear Cases on Border Wall Funding, 'Remain in Mexico' Policy
The Migrant Protection Protocols program has been criticized for sending thousands of vulnerable asylum seekers to Mexican border states that have seen sustained violence.
Route Fifty
In One State, a Battle Over Publicly Naming Disciplined Police Officers
A state appeals court in New Jersey ruled that the attorney general does have the power to compel police departments to disclose the names of police officers who have been disciplined for misconduct.
Route Fifty
Local and State Governments Spent $9 Billion on Small Business Aid
As the economy cratered during the pandemic, local and state governments offered an important financial lifeline for small businesses, according to a new report.
Management