Management
Seven Steps to Becoming a CX Leader in Government
Improving customer experience could greatly benefit both employees and taxpayers.
Route Fifty
Florida’s 2016 Python Challenge Nabs 106 Snakes From Everglades
More than 1,000 people registered to hunt down the invasive species in a multi-week competition.
Management
Asking Your Boss for a Demotion Could Be the Best Career Choice You Ever Make
Stress – including work stress – has many effects on the body.
Oversight
Chris Christie Rides to Trump's Rescue
The New Jersey governor makes a surprising and timely endorsement of the Republican front-runner.
Oversight
House Science Chairman Pressures NOAA Anew on Climate Change Study
Lamar Smith specifies search terms, including “Obama” and “Clean Power Plan.”
Nextgov
Oversight Chairman: $3 Billion IT Upgrade Fund ‘Hogwash’
A top Capitol Hill Republican is not a fan of the Obama administration’s plan to help federal agencies upgrade outdated IT systems.
Management
GAO Details Weaknesses in Governmentwide Quest for Clean Books
Consolidated financial statements for 2014-2015 focus on Pentagon, HUD and Agriculture.
Nextgov
Here’s Why Robots Might Not Be Taking Government Jobs Any Time Soon
We still don’t understand the full psychological impact of working with robots, a new analysis concludes.
Route Fifty
As Nation Moves to a Service Economy, States Look to Tax It More
In states from Arizona to Oklahoma, lawmakers are considering bills that would impose the sales tax on services ranging from beauty salons to funeral homes.
Nextgov
Only 3 Percent of Federal Job Ads Contain the Word 'Customer'
That doesn’t bode well for the government’s fledgling efforts to improve customer service across agencies.
Tech
The Information Revolution’s Dark Turn
A Scottish philosopher visited Silicon Valley, and he didn’t like what he saw.
Management
The Postal Service Lost Money on Its Facility Closures Last Year
Financial news comes at tough time as USPS gears up for force price reduction.
Oversight
Play of the Day: Bernie Sanders and Barack Obama on the Hardwood
Who's better at basketball? The president or the Vermont socialist?
Defense
Why Fertility Treatments Aren’t Covered for Veterans
The government will help active-duty soldiers with the cost of IVF, but vets don’t have the same benefit—even when combat injuries make it impossible to have kids otherwise.
Management
VA Tries to Punish Senior Leaders in Cincinnati for Misconduct
Department proposed firing Jack Hetrick, but he retired; Dr. Barbara Temeck has been reassigned pending further discipline.
Tech
FBI Head: Apple is Taking Us To a ‘Different World’
Officials say Apple is creating a situation where FBI can’t do its job. Apple says the FBI is seeking "dangerous power." Who’s right?
Management
How You Can Use Social Media Analytics to Advance Your Mission
But know the limitations as well.
Route Fifty
Forget Downtown. Smart City Districts Are the New Social and Economic Hubs
A new White House report urges the creation of financing mechanisms to create more development areas geared toward innovation.
Nextgov