Nextgov
Here’s What the Government Gets Right When it Comes to Customer Service
The feds get dinged a lot, but it’s important to shed some light on positive government efforts, too.
Nextgov
DHS Silicon Valley Office Awards First Contract to Internet of Things Startup
It's part of DHS' calculated effort to tap into the cutting-edge private sector technology -- and technology talent -- often provided by startups.
Management
It’s Time to Rethink Business Training for the SES
Nearly half of senior Army civilians say they lack the business skills to be fully successful executives.
Management
Hillary Clinton Re-Embraces the Public Option for Health Care
Clinton must answer how she will cover everyone under the patchwork Affordable Care Act, which has dramatically increased health insurance coverage without fully extending universal coverage.
Defense
Apple and the FBI Break the Fourth Wall
In their ongoing clash, the two notoriously secret organizations are fighting for Americans' hearts and minds.
Management
Agencies Advised to Be More 'Customer-Centric'
Government trails industry in delivering services that please.
Management
Military Contractors Return in Numbers to Iraq
Behind the president’s directive to ‘accelerate’ the counter-ISIS campaign came a surge in the number of contractors assisting in the campaign against ISIS.
News
I’m Not a ‘Big Government, Crazy Liberal,’ Obama Insists
“It’s not like I’m waking up every morning thinking, how can I add more work for me,” president tells nation’s governors.
Management
Reforming IT, Dealing With Misconduct, Raising Pay and More
Rep. Gerry Connolly discusses critical issues affecting federal operations.
Oversight
Play of the Day: Au Revoir, Jeb
Despite all that money, the Florida governor suspended his campaign Saturday.
Route Fifty
Governors Seek Ways for Their States to Address Challenges From Rural Poverty
Better education, they say, is the critical element needed to improve lives in impoverished areas.
Route Fifty
Why Some Governors Are Annoyed By Federal Land-Use Policies
“Rather than shutting coal down,” Wyoming Gov. Matt Mead said, “let’s find solutions to make it better.”
Route Fifty
Emergency Management Lessons Learned From the San Bernardino Attack
Social media helped spread misinformation during the crisis, necessitating the establishment of points of contact.
Management
VA Deputy Says He Has Confidence in Senior Executives He Demoted
Judges' decisions to reinstate Diana Rubens and Kim Graves demonstrate the thorny personnel issues a 2014 law is creating.
Oversight
Feds Are Likely to Support Obama's New Call for Expanding Gun Regulations
Six in 10 federal employees approved of the president's recent executive action to reduce gun violence, poll found.
Nextgov
FAA Concerned about ‘Evolving Cyber Events’
The contracting notice comes less than a year after attackers infected an FAA administrative computer network with a virus through an email.
Management
The Best Judge of An Employee's Ideas Isn’t a Boss, but Coworkers
Creators just have a better sense of what will succeed.
Management
How NASA Accidentally Found a Way to Make Buildings Safer During Earthquakes
A new device can counteract the frequency at which a building vibrates.
Nextgov
Embattled OPM CIO Steps Down
Donna Seymour is stepping down, amid repeated calls for her ouster following last summer’s massive breach of 21.5 million private records on national security personnel and family members.
Pay & Benefits