Informing government decision makers through research & industry insights.

Supporting the Enterprise

Rising mobility and data demands have created significant strain on traditional enterprise service help desks, which are vital for responding to and resolving common IT performance issues. What can agencies do to overcome the backlog, burnout, and dissatisfaction that result from such issues? 

Download this GBC Issue Brief to learn more about:

  • The current landscape of enterprise IT services in the federal government
  • Leading pain points and risks resulting from ineffective enterprise services
  • Case studies: See how Army, Air Force, and the Defense Information Systems Agency are applying automation to raise satisfaction and rapidly increase solution turnaround time 
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