Government has an opportunity to transform its enterprise IT service desk model to unleash mobility. So what's standing in the way of innovation? Click here to read Government Business Council's issue brief on the latest research.
Rising mobility and data demands have created significant strain on traditional enterprise service help desks, which are vital for responding to and resolving common IT performance issues. What can agencies do to overcome the backlog, burnout, and dissatisfaction that result from such issues?
Download this GBC Issue Brief to learn more about:
- The current landscape of enterprise IT services in the federal government
- Leading pain points and risks resulting from ineffective enterprise services
- Case studies: See how Army, Air Force, and the Defense Information Systems Agency are applying automation to raise satisfaction and rapidly increase solution turnaround time