Serving the Public

Insights on the Customer Service Landscape from Experts

In an increasingly digital world, customers in both the public and private sector expect a digital customer experience. However, events like the coronavirus pandemic exposed some of the gaps in how citizens are able to access government agencies and services. Customer service is a key facet of the relationship between agencies and their constituents. How are federal experts trying to leverage current tools and solutions to connect with their public and maintain trust?

Download this GBC Playbook to learn more about:

  • What experts see as the top challenges facing their agency's CX strategy
  • Plays for federal agencies looking to elevate their customers' experience
  • The role of modern tools, like automation and machine learning, in a robust CX strategy

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