The People's Lifeline

Benefits administration provides life-saving services to millions of Americans every year. Those who work in these agencies are often the frontline of government, working to serve veterans, struggling families, and those who are unemployed or without homes, among others. The COVID-19 pandemic has pushed more people into vulnerable situations, exacerbating need for government assistance and putting pressure on benefits administration systems and processes.

During a time when people are seeking government help more than ever, how has the landscape of benefits administration changed? What challenges are those on the frontlines seeing? To explore these questions and others, Government Business Council (GBC) conducted an in-depth research survey in the fall of 2020 examining the opinions and experiences of federal benefits administrators.

Explore this GBC Survey Report to learn more about:

• Critical services provided by benefits administrators
• Challenges to program integrity and operations
• Opportunities to improve processes for faster and more efficient benefits distribution 

Check out additional insights in this GBC Top 5.