Are agencies embracing the digital customer experience (CX)? To find out, Government Business Council (GBC) recently polled a random sample of 212 federal employees.
In the face of rapidly evolving citizen needs, it’s essential that federal agencies establish a streamlined, thoroughly modern online presence. To learn more about the current state of digital citizen experience (CX), Government Business Council (GBC) polled a random sample of 212 federal employees in March 2018.
Download this GBC Flash Poll to learn:
- How confident are federal employees that citizens can access the information they need?
- Do agencies prioritize public-facing resources to enhance CX?
- Are employees satisfied with the full range of their agency's online services?