Flash Poll: Serve the People

Are agencies embracing the digital customer experience (CX)? To find out, Government Business Council (GBC) recently polled a random sample of 212 federal employees.

In the face of rapidly evolving citizen needs, it’s essential that federal agencies establish a streamlined, thoroughly modern online presence. To learn more about the current state of digital citizen experience (CX), Government Business Council (GBC) polled a random sample of 212 federal employees in March 2018.

Download this GBC Flash Poll to learn:

  • How confident are federal employees that citizens can access the information they need?
  • Do agencies prioritize public-facing resources to enhance CX?
  • Are employees satisfied with the full range of their agency's online services?
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