Exploring Government Tactics for Data Utilization

A Flash Poll on the Federal Government's Adoption of Technology in Enhancing Data Usage and Customer Experience

Amidst the federal government's heightened focus on enhancing data utilization, agencies are delving into artificial intelligence (AI) and machine learning (ML). Yet, the adoption of these cutting-edge tools and technologies pose significant challenges. These challenges include leveraging data to revolutionize customer experiences, addressing cyber security concerns, ensuring staff expertise, and navigating the landscape of overall IT spending and agency investment priorities. In October and November of 2023, GovExec’s Insights and Research Group (IRG) polled 100 Federal Civilian employees to investigate these areas of interest.

Click on the GBC Flash Poll below to learn:

  • What are the biggest challenges to using data across agency initiatives?
  • What are the federal government's investment priorities for the next 12 months?
  • What is the current status of artificial intelligence (AI) in data use and management?
  • How well is the federal government utilizing data in enhancing customer experience? 

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