Enhancing the Healthcare Experience through Improved Self-service Tools

The Case for a Human-Centered Approach

Advancements in technology are connecting patients and healthcare providers like never before. Modern digital tools and online systems can improve a patient’s ability to manage their health. However, the user’s experience can vary widely depending on the website, mobile app, or user interface design. Refining the design and usability of these online tools can be mutually beneficial for both healthcare providers and beneficiaries. Improving user experience is an important goal not just for private industry, but for federal healthcare agencies as well. This Issue Brief highlights how improving online self-service tools benefits all parties by limiting administrative tasks, reducing provider burden, and improving user experience.

Download this GBC Issue Brief to learn more about:

  • Integrating a human-centered design to online self-service tools
  • Leveraging data and feedback to improve user experience
  • Enhancing usability through simplicity
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